Understand the operating conditions, lifting requirements, and budget, and provide a preliminary proposal and quote
Review and approve the drawings, sign the contract, and arrange the production schedule
Factory Production + Quality Inspection; customers can check production progress at any time
On-site installation and training by a certified engineer
Five years of spare parts inventory, lifetime technical support
We respond to after-sales issues within 24 hours and arrive on-site to handle emergencies within 48 hours.
Spare parts inventory covering more than five years; commonly used parts are available in stock, ensuring production is not disrupted.
Free lifetime technical consultation for the equipment, including operational guidance and maintenance advice, available at any time
Six regional after-sales service centers covering the entire country, ensuring a rapid response
Coverage: Shanghai · Jiangsu · Zhejiang · Anhui · Fujian · Jiangxi · Shandong
⏱ Response within 2 hours · On-site within 24 hoursCoverage: Guangdong · Guangxi · Hainan · Hong Kong · Macau
⏱ Response within 2 hours · On-site within 24 hoursCoverage: Beijing · Tianjin · Hebei · Shanxi · Inner Mongolia
⏱ Response within 2 hours · On-site within 24 hoursCoverage: Hubei · Hunan · Henan · Shaanxi
⏱ Response within 3 hours · On-site within 36 hoursCoverage: Sichuan · Chongqing · Yunnan · Guizhou · Tibet
⏱ Response within 3 hours · On-site within 36 hoursCoverage: Gansu · Qinghai · Ningxia · Xinjiang
⏱ Response within 4 hours · On-site within 48 hoursClear and transparent warranty terms provide you with peace of mind regarding after-sales service.
The warranty period for the entire unit is 12 months (calculated from the date of successful acceptance). During the warranty period, any malfunctions caused by manufacturing defects will be repaired or replaced free of charge.
Core components such as the main beam, end beams, electric hoists, gear reducers, and motors come with a 24-month warranty; the extended coverage provides users with additional protection.
During the warranty period, for damage to parts not caused by human error or force majeure, labor charges, parts charges, and on-site service fees will be waived.
Replaced parts are covered by a 6-month warranty starting from the date of replacement. We maintain a long-term inventory of commonly used parts to ensure prompt delivery.
Improper operation, failure to follow the maintenance instructions, force majeure (such as earthquakes, typhoons, etc.), and normal wear and tear of consumable parts (such as steel cables, pulleys, brake pads, etc.) are not covered by the warranty.
Call the after-sales hotline → Customer service records the issue → Remote diagnosis/work order dispatch → Engineer arrives on-site to resolve the issue → Repair confirmation → Customer satisfaction follow-up—a fully closed-loop management process.
Real-Life Service Cases: A Testimony to Our Professionalism and Commitment
Scene:At a certain steel company, the main hoisting motor of a Q=50t bridge crane was making unusual noises and was unable to hoist loads normally, putting the production line at risk of a shutdown.
Process:Within 30 minutes of receiving the service request, a remote diagnosis identified the problem as a damaged motor bearing; within 2 hours, we arrived on-site with replacement parts; and within 4 hours, we completed the motor replacement, performed commissioning, and restored operation.
“It took less than six hours from the time we reported the problem by phone to the resumption of normal production—we’re very pleased with that speed! The engineers were professional, responsible, and trustworthy.”
Scene:Several gantry cranes at a shipyard have been in service for more than five years; preventive maintenance inspections are being conducted to identify potential hazards.
Process:In accordance with the quarterly inspection schedule, the engineering team conducted a comprehensive inspection of six cranes, including measurements of rail wear, non-destructive testing of welds, electrical insulation testing, and adjustment of brake clearances. Three critical potential hazards were identified and eliminated in advance.
“Regular inspections helped us avoid a potential major overhaul shutdown. By addressing issues early on, we saved time and money and gained peace of mind.”
Scene:Operators at a machinery factory in Jiangsu reported that a newly delivered double-girder overhead crane was exhibiting abnormal vibrations during operation, and the customer’s engineers were unable to determine the cause on their own.
Process:Through remote video guidance, we assisted the customer’s engineers in inspecting track parallelism, wheel tread wear, and variable frequency drive parameters. We confirmed that the issue was caused by track installation misalignment and guided the customer through on-site adjustments, after which normal operation was restored.
“The remote guidance was very clear and efficient; it solved the problem without having to wait for an engineer to arrive, saving us a lot of time.”
Professional, systematic training ensures your team can operate and maintain equipment safely and efficiently
Topics covered include: crane operating procedures, explanations of the functions of each mechanism and the control panel, daily start-up and shutdown procedures, load testing procedures, emergency shutdown procedures, and the identification and handling of common malfunctions.
⏱ 2 days of theory + 3 days of hands-on trainingTopics covered include: daily inspection standards and methods; periodic lubrication, tightening, and cleaning tasks; key maintenance points for motors, gearboxes, and brakes; inspection and replacement standards for wire ropes and lifting equipment; and hands-on training using the common troubleshooting manual.
⏱ 1 day of theory + 3 days of hands-on trainingTopics covered include: safety operating procedures and prohibitions for cranes; risk identification and control in lifting operations; interpretation of laws and regulations governing special equipment; emergency response plans and case studies of accidents; and inspection and testing of safety protection devices.
⏱ 1 day of theory + 1 day of assessmentmail：3915269@qq.com
Working hours: Monday to Friday
