We assess your operating conditions, lifting requirements, and budget, then provide a preliminary solution and quotation.
Drawings are prepared and confirmed, the contract is signed, and the production schedule is arranged.
In-house production with quality inspection; customers can track production progress at any time.
Certified engineers handle on-site installation and provide operator training.
Five-year spare parts inventory and lifetime technical consultation support.
After-sales issues are responded to within 24 hours, with on-site handling within 48 hours in crash back situations.
Over five years of spare parts inventory, with in-stock supply of commonly used parts to keep your production running.
Free lifetime technical consultation for your equipment, with operating guidance and maintenance advice available anytime.
6 regional after-sales service centers covering the entire country for rapid response
Coverage: Shanghai · Jiangsu · Zhejiang · Anhui · Fujian · Jiangxi · Shandong
⏱ Response within 2 hours · On-site within 24 hoursCoverage: Guangdong · Guangxi · Hainan · Hong Kong · Macau
⏱ Response within 2 hours · On-site within 24 hoursCoverage: Beijing · Tianjin · Hebei · Shanxi · Inner Mongolia
⏱ Response within 2 hours · On-site within 24 hoursCoverage: Hubei · Hunan · Henan · Shaanxi
⏱ Response within 3 hours · On-site within 36 hoursCoverage: Sichuan · Chongqing · Yunnan · Guizhou · Tibet
⏱ Response within 3 hours · On-site within 36 hoursCoverage: Gansu · Qinghai · Ningxia · Xinjiang
⏱ Response within 4 hours · On-site within 48 hoursClear and transparent warranty terms for complete after-sales warranty peace of mind
Full machine warranty for 12 months (calculated from the date of acceptance). Failures caused by manufacturing quality issues during the warranty period are repaired or replaced free of charge.
Core components including the main girder, end carriage, electric hoist, gearbox, and motor carry a 24-month warranty period, providing extended coverage for greater peace of mind.
During the warranty period, damage to parts caused by non-human factors and non-force majeure events is covered at no cost for labor, parts, or on-site service.
Replaced parts carry a 6-month warranty from the date of replacement. Commonly used parts are kept in permanent stock to ensure rapid supply.
Improper operation, failure to follow the maintenance manual, force majeure events (earthquake, typhoon, etc.), and normal wear of wear parts (wire rope, pulleys, brake pads, etc.) are not covered under the warranty.
Call the after-sales hotline → Customer service logs the fault → Remote diagnostics / dispatch → Engineer arrives on site → Repair confirmation → Customer satisfaction follow-up. A fully closed-loop management process.
Real service cases that demonstrate our professionalism and commitment
Scenario: A steel company reported abnormal noise from the main hoisting motor on a Q=50t bridge crane, which could no longer lift loads, putting the production line at risk of shutdown.
Resolution: Remote diagnostics within 30 minutes of the service call identified the fault as a motor bearing failure. Engineers arrived on site with spare parts within 2 hours. The motor was replaced, commissioned, and the crane was back in operation within 4 hours.
“From the phone call to full production recovery in under 6 hours — we were extremely impressed! The engineers were professional, responsible, and trustworthy.”
Scenario: A shipyard had multiple gantry cranes in service for over 5 years, requiring preventive maintenance inspections to identify potential hazards.
Resolution: Following the quarterly inspection schedule, our engineering team conducted comprehensive checks on 6 cranes: crane rail wear measurement, weld seam flaw detection, electrical insulation testing, and brake clearance adjustment. Three critical hazards were identified and eliminated before they could cause issues.
“The routine inspections helped us avoid a potential major overhaul and production stoppage. Issues were caught and resolved early — saving us time, money, and worry.”
Scenario: Operators at a machinery factory in Jiangsu reported abnormal vibration in a newly delivered double-girder bridge crane, and their engineers could not determine the cause.
Resolution: Through a video call, our engineers remotely guided the customer’s team to check crane rail parallelism, wheel tread wear, and VFD parameters. The issue was identified as a rail installation deviation, which was corrected on-site under our guidance, restoring normal operation.
“The remote guidance was clear and efficient — we resolved the issue without waiting for an engineer to arrive on site, saving us a significant amount of time.”
Professional, systematic training to help your team operate and maintain equipment safely and efficiently
Topics include: crane operating procedures, functions of each mechanism and operation panel familiarization, daily start/stop procedures, load test operations, emergency shutdown procedures, and identification and handling of common abnormalities.
⏱ 2 days theory + 3 days hands-onTopics include: daily inspection standards and methods, routine lubrication/tightening/cleaning tasks, maintenance essentials for motors/gearboxes/brakes, wire rope and lifting spreader inspection and replacement criteria, and hands-on practice with common fault troubleshooting manuals.
⏱ 1 day theory + 3 days hands-onTopics include: crane safety operating procedures and prohibitions, risk identification and control in hoisting operations, interpretation of special equipment laws and regulations, emergency response plans with accident case studies, and inspection and testing of safety protection devices.
⏱ 1 day theory + 1 day assessmentmail：3915269@qq.com
Working hours: Monday to Friday
